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TASA Declaration

Freedom Biz Solutions (AUS) Pty Ltd is professional BAS agent. BAS Agent # 2621 9421. Freedom Biz Solutions holds a membership with Australian Bookkeepers Network (ABN).

I am dedicated to upholding the highest professional standards. To maintain and enhance these standards, we actively engage in continuous professional development through various avenues, including industry associations, webinars, workshops, and seminars.

I am committed to:

  • Honesty and integrity

  • Independence

  • Confidentiality

  • Competence

  • Reasonable care in service delivery


As a BAS Agent, our work for you is performed under the Tax Agents Services Act 2009. Under the Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that I make the following disclosures to you. The Tax Practitioners Board (the Board) are the regulator of Registered Agents. I am also required to adhere to the requirements of the ATO in our interactions with their Online Services and use of other relevant software. 


Matters that I believe could significantly influence your decision to engage me (or continue to engage me) for a Tax Agent Service from 1 July 2022 onward include the following:  

I advise that, to the best of my knowledge and based on all information known to me, I

  • Have not committed a prior material breach of the Act or instruments under the Act

  • The Tax Practitioners Board is not investigating me on any matter of a material breach

  • Are not subject to any sanctions imposed by the Tax Practitioners Board 

  • Do not have any conditions imposed on my registration

  • Have not been disqualified from providing Tax Agent Services

  • Do not have employees, nor engage with others who have been disqualified from providing services

  • Have in place the appropriate and required processes and systems for supervision and quality control of all work performed on our behalf.

  • Have not had any charge or conviction relating to an offence of fraud or dishonesty

  • Have not had any imposition of a promoter penalty under the tax law

  • Have not had any charge or conviction relating to a tax offence and

  • Currently do not, nor intend to, outsource work to overseas providers. 

 

I am not aware of any matter that I have not previously discussed or presented to you that would significantly influence your decision to engage or continue engaging my services. Should you have any concerns or matters that you feel need to be addressed, please feel free to Contact Us. 

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Register of Tax Agents and BAS Agents

The Board maintains a register of Tax Agents and BAS Agents (Tax Practitioners). 

The TPB’s register confirms that I am a registered Tax Agent, with no conditions imposed on my registration. 

The firms registration details can be verified on the public register at: 

https://myprofile.tpb.gov.au/public-register/practitioner/?ran=26219421


Freedom Biz Solutions (AUS) Pty Ltd

Tax Agent: 2621 9421

Principal: Alicia Afoa


I comply with both the Code of Professional Conduct outlined under the Act and Australian Bookkeeping Network association and maintain both the required minimum level of Professional Indemnity insurance and ongoing professional education standards.

Quality Management Systems (QMS)

To support our clients and uphold regulatory standards, I have implemented internal procedures to ensure:

  • Accurate and timely delivery of services

  • Clear communication and record-keeping

  • Prompt response to client feedback or concerns

  • Ongoing review and improvement of our work practices

  • Continued professional education to stay current with changes in taxation legislation

  • These practices form the basis of our QMS, aligned with the TPB’s expectations.

Complaint Resolution Process

I take complaints about our BAS  Agent Services seriously and am committed to resolving them efficiently and fairly. I have implemented the following process:

  1. If you have a complaint regarding our firm's BAS Agent services, please contact Alicia Afoa, Principal BAS Agent, by email at alicia@freedombiz.com.au. Kindly provide the details of your complaint in writing.

  2. Where possible, your complaint will be investigated by an external BAS or Tax Agent who is not involved in the dispute.

  3. I  will email you an email acknowledging receipt of your complaint and our understanding of the circumstances.

  4. The email will inform you that we will attempt to resolve your complaint within 14 days and outline the dispute resolution process.

  5. If your concerns cannot be satisfactorily resolved, you can then take the complaint to the Tax Practitioners Board at https://www.tpb.gov.au/complaints   

Complaints the Tax Practitioners Board can assist with include:

  • Breaches of the Professional Code of Conduct

  • Any false or misleading statements made to the Commissioner of Taxation

  • Advertising or providing Tax Agent, BAS Agent, or Tax (financial) advice for a fee when not registered, and

  • Any other conduct that may breach the Act.

 

  1. The Board will email you a receipt acknowledging your complaint and will proceed to review, risk assess and respond to it.

  2.  If you are unhappy with how the Board has handled your complaint, visit https://www.tpb.gov.au/complaints for details about your review rights and who can assist you further.

  3.  Further information is contained in an 'Information for Clients' document that has been provided with your annual Engagement Letter. 

  

More information can be found on the Information for Client factsheet provided by the Tax Practitioners Board.

​Statements made to the Australian Taxation Office (ATO)

In my role of providing BAS agent services to you, the law states: ‘I must not make a statement, prepare a statement, or permit an entity to make or prepare a statement to the commissioner that:

  1. Is false, incorrect or misleading in a material particular.

  2. Omits anything that causes the statement to be misleading.


If, after making a statement, subsequent information reveals that the statement is false or misleading in a material particular, I should discuss any further information that indicates the statement is not, in fact, incorrect. 

 

If I have reasonable grounds to believe that the false or misleading nature of the statement resulted from:

  1. Failure to take reasonable care in connection with the preparation or making of the statement, or

  2. Recklessness as to the operation of a taxation law or

  3. Intentional disregard of a taxation law.

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Then I must advise you:

  1. The statement should be corrected.

  2. The possible consequences of not taking action to correct the statement.

  3. My responsibility is to take further steps if required.

 

If the statement remains uncorrected, I may be compelled to discontinue providing future services by terminating our engagement with you and any associated entities.

I acknowledge that if a false or misleading statement remains uncorrected and has caused or may cause 'substantial harm' to the interests of others, I am legally obligated under Practice Statement Law Administration (PS LA 2014/4) to inform the Australian Taxation Office (ATO) that the statement should be rectified.

This information is required to be provided by s.45 (2) of the Determination and is required when an entity is considering engaging or re-engaging a registered Tax Agent or BAS Agent, or upon request. This information is accurate and correct at the time of publication of this statement. If I become aware of any change, I will update this disclosure within 30 days.  

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Updated: 30 June 2025

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